Information We Collect

When you use our website or make a purchase, we may collect the following:

• Personal identifiers — name, email address, phone number, billing and shipping address
• Order and transaction details — purchase history, product selections, and order status
• Payment information — processed securely by our third-party payment provider; Elionyx Biolabs does not store card numbers or financial account details
• Technical data — IP address, browser type, device information, and pages visited
  Cookies and usage data — used to support site functionality and improve your experience

How We Use Your Information

We use the information we collect to:

• Process, fulfil, and communicate about your orders
• Respond to support, compliance, and COA requests
• Improve website performance and the overall customer experience
• Meet legal, regulatory, and payment processor requirements
• Detect and prevent fraud, unauthorised transactions, and misuse of our services

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enable essential site functions, analyse traffic and usage patterns, and improve overall performance. You may disable cookies through your browser settings, though some features of the site may not function correctly if you do.

Third-Party Services

We share limited information with trusted third parties strictly as necessary to operate our business, including:

• Payment processors
• Shipping and logistics carriers
• Website hosting, analytics, and infrastructure providers

All third parties are permitted to use your information solely to provide their contracted services and are required to maintain appropriate data protection standards.

Data Security

We implement reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. No method of transmission over the internet is completely secure, and while we take appropriate precautions, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders and provide services, comply with legal and regulatory obligations, and resolve disputes or enforce agreements. When data is no longer required we delete or anonymise it securely.

Your Rights

Depending on your jurisdiction you may have the right to request access to, correction of, or deletion of your personal data, object to or restrict certain types of processing, and withdraw consent where processing is based on consent. To exercise any of these rights please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

Research-Only Products

Elionyx Biolabs supplies materials for laboratory research purposes only. This Privacy Policy governs the handling of personal data exclusively. Questions regarding product use, returns, liability, or research compliance are addressed in our Terms & Conditions.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date at the top. Continued use of the site following an update constitutes acceptance of the revised policy.

Contact

For questions about this Privacy Policy or how your data is handled:

admin@elionyxbiolabs.com
Elionyx Biolabs
533 Whipple Rd, Union City, CA 94587