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Elionyx Biolabs

Frequently Asked Questions

Quick answers to common questions about ordering and availability.

What are these products intended for?

All materials supplied by Elionyx Biolabs are laboratory reagents intended exclusively for in-vitro research by qualified professionals. They are not for human or veterinary use, and we are unable to provide guidance on any application beyond research.

No. Nothing sold by Elionyx Biolabs has been evaluated or approved by the FDA or any other regulatory authority for human or veterinary use. These are research reagents, not drugs or supplements.

Purchases are limited to individuals aged 21 or older who are qualified researchers, licensed institutions, or entities legally authorised to purchase research materials. By placing an order you confirm you meet these requirements.

Yes. Account registration is required to access the catalogue and place orders. Registration takes under a minute and confirms your research capacity and age.

All catalogue materials are specified at ≥99% purity by HPLC. The exact measured figure for your specific lot is documented on its certificate of analysis, which ships with every order.

All testing is conducted by independent accredited third-party laboratories in the United States. We do not self-certify. Results are reported as measured, not adjusted.

Orders can be amended before they enter fulfilment, usually within two hours of placement. Once a shipment has been packed and handed to the carrier it cannot be modified or cancelled. Contact admin@elionyxbiolabs.com as early as possible if you need to make a change.

Yes. Volume pricing tiers are available on our Wholesale page. For quantities beyond catalogue tiers, recurring supply arrangements, or institutional accounts, email admin@elionyxbiolabs.com with your requirements and we will respond with a quote within one business day.

Custom and special batch requests are considered on a case by case basis. Use the enquiry form on our Contact page and select Custom Formulation as the category.

Out of stock items display their expected restock date where known. You can contact us to be added to a notification list for specific products.

We currently ship to US addresses only. Contact us if you have an institutional procurement question.

All materials are packed with appropriate cold packs and insulated packaging on every order. If your shipment arrives warm or with damaged packaging, photograph it before opening and contact us within 48 hours.

Email admin@elionyxbiolabs.com for order support, COA requests, and general enquiries. For wholesale and bulk questions email the same address with Wholesale in the subject line. Phone support is available Monday to Saturday, 10am–8pm PST at (707) 655-7584.

Order-related emails are typically answered within 24 hours on business days. Wholesale and custom enquiries may take one to two business days.