Last updated: 2026

Shipping Destinations

Elionyx Biolabs currently ships to addresses within the United States only. We do not ship internationally at this time. If you are outside the US and have a research procurement question, contact us at admin@elionyxbiolabs.com.

Order Processing

Orders placed and paid before 3:00 PM PST, Monday through Friday on a standard business day are processed and dispatched the same day. Orders received after that cutoff, or on weekends and public holidays, ship on the next available business day. You will receive a dispatch confirmation with tracking information as soon as your order leaves our facility.

Standard Shipping

Standard domestic shipping is available at a flat rate and typically arrives within 3–5 business days depending on your location. We regularly review available carrier services and may upgrade your shipment to a faster option at no additional cost where doing so improves delivery time or cold-chain reliability.

Overnight Shipping

Next business day delivery is available at checkout for most continental US addresses. Please note that overnight service is not available to Alaska or Hawaii — contact us before ordering if you are in either state and we will advise on available options and estimated transit times.

Carriers

The majority of shipments are dispatched via UPS. Where UPS service is unavailable — including PO Box addresses — or where an alternative carrier offers a faster or more reliable route, orders may ship via USPS. The carrier used will be reflected in your tracking confirmation email.

Cold Chain & Packaging

All temperature-sensitive materials are packed with appropriate cold packs and insulated packaging to maintain product integrity in transit. If your order arrives warm or with packaging that appears compromised, photograph the package before opening anything and contact us within 48 hours of delivery at admin@elionyxbiolabs.com. We will review the shipment record and arrange a replacement where a cold-chain failure is confirmed.

Shipping Insurance

Full-value shipping insurance is available at checkout, priced at $1.00 per $100 of order value, and is selected by default. We strongly recommend retaining this coverage. Declining it limits any recovery to the carrier’s standard liability, which is typically capped at $100 regardless of order value.

Tracking

A tracking number is emailed to you as soon as your order is dispatched and is also available in your account under My Orders. If you have not received a tracking email within one business day of your expected dispatch date, check your spam folder before contacting support.

Address Accuracy

Please review your shipping address carefully before completing checkout. Elionyx Biolabs is not responsible for orders dispatched to an incorrect address entered by the customer. We do not offer refunds, replacements, or reshipments for address errors. If you notice an error immediately after placing your order, contact us at admin@elionyxbiolabs.com as soon as possible — we may be able to update the address if the order has not yet entered fulfilment.

Pricing Adjustments

In rare cases where your location or order characteristics require a shipping adjustment beyond the standard rate, we will contact you before dispatching to confirm the revised cost. Your order will not ship without your explicit approval of any pricing change.

Contact

For shipping queries or to discuss delivery options for your location:
admin@elionyxbiolabs.com
(707) 655-7584
Mon – Sat, 10 am – 8 pm PST